FREQUENTLY ASKED QUESTIONS
SHIPPING, RETURN & EXCHANGES
HOW LONG DOES IT TAKE FOR ORDERS TO REACH THEIR DESTINATIONS?
All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 3-5 days of payment. We will notify you by email when your items have been shipped. Most items should be received within 10-15 business days of your order date. This may be a little longer for international delivery.
* DELIVERY TIME=Processing Time + Shipping Time
* These shipping times are estimates, not guarantees.
* DELIVERY TIME=Processing Time + Shipping Time
* These shipping times are estimates, not guarantees.
AM I GOING TO RECEIVE THE ORDER IN TIME?
If you want the order to arrive in time, please order it at least 1-2 weeks before the moment you need it to arrive.
ARE THE ITEMS SHIPPED TOGETHER?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. Please keep this in mind when receiving deliveries.
DO YOU PROVIDE FREE SHIPPING?
Yes. FREE SHIPPING on ALL orders above $99!
CAN I CHANGE MY SHIPPING ADDRESS?
You can change your address before the item is shipped by contacting us.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping.
CAN I GET A REFUND, DO A RETURN, OR AN EXCHANGE FOR THE PRODUCT I ORDERED?
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange (Items must be returned in unused condition within 30 days of the delivery date). Please mail your package in a prepaid, insured, traceable method.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may have store credit or an exchange or refund depending on the issues.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may have store credit or an exchange or refund depending on the issues.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
ABOUT PRODUCTS
CAN I CHANGE THE COLOR OF THE ORDERED ITEM?
You can change the color of the item ordered by contacting us via Contact Us as long as it is not shipped.
ORDER & PAYMENT
CAN I TRACK MY ORDER?
Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
HOW DO I PLACE AN ORDER?
To add an item to your cart, select ADD TO CART on the product page. After you finish shopping, review all items in your shopping cart to verify the correct size, and quantity, and fitment. When you are ready to order, select the CHECKOUT button located in your shopping cart. Enter a Shipping Address. Select your method of PAYMENT.
What Payment Methods Are Accepted?
We accept all major credit & debit cards, Shop Pay, Apple Pay, Facebook Pay, Google Pay as well as PayPal.
OTHERS
How can I get assistance if I need it?
Get in touch with us anytime you need assistance by clicking our CONTACT page. We are always here to help you out.
